POLR -> What is a Provider of Last Resort?

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What is a Provider of Last Resort?

The Provider of Last Resort (POLR) becomes your provider when your Retail Electric Provider (REP) exits the market for any reason. If your REP were to go out of business, the POLR becomes your temporary REP so that you do not experience an interruption in service. Think of the POLR as a safety net.

If the REP for your home or small business goes out of business, you can expect the following: 

  • You will be contacted by mail, e-mail, and/or phone by the Public Utilities Commission of Texas (PUCT) with the news that your REP is going out of business and that you are slated to be moved to the POLR.
  • The POLR for your area is determined by the Texas PUC.
  • You have up to 60 days to choose a new REP after being contacted by the Texas PUC about being moved to the POLR.
  • The rate you are charged by the POLR can be much higher than standard industry rates, because the POLR has to account for a sudden influx of customers when your REP goes out of business.

To learn more about POLR policies in case your REP goes out of business, you are welcome to read this document from the Texas PUC.

 

 

The Commission has designated Providers of Last Resort (POLR) as a back-up electric service provider in each area of Texas open to competition. POLR service is relatively high-priced, due to the costs associated with planning and the risk of serving an uncertain number of customers with uncertain electricity loads. POLR service is a safety net for customers whose chosen REP is unable to continue service. This service is intended to be temporary and used only under rare circumstances when a REP is unable to provide service, or when a customer requests POLR service.

The Public Utility Commission of Texas (PUC) designates certificated REPs to provide POLR service for each customer class in each electric utility service area that is open to competition.

Non-Volunteer Provider of Last Resort Electricity Facts Labels (EFLs)

Click on the POLR link to view Service Area Rates.

AREA

Residential

Small Non-Residential

Medium Non-Residential

Large Non-Residential

Residential

Oncor

TXU Energy Retail Company, LLC

TXU Energy Retail Company, LLC

TXU Energy Retail Company, LLC

TXU Energy Retail Company, LLC

Residential

CenterPoint

Reliant Energy Retail Services, LLC

Reliant Energy Retail Services, LLC

Reliant Energy Retail Services, LLC

EDF Energy Services, LLC

AEP Texas Central

CPL Retail Energy, LP

desig. affil. of First Choice Power Special Purpose, LP

Gexa Energy, LP

Direct Energy Business, LLC

Reliant Energy Retail Services, LLC

AEP Texas North

CPL Retail Energy LP

desig. affil. of

WTU Retail Energy LP

Gexa Energy, LP

Direct Energy Business, LLC

Reliant Energy Retail Services, LLC

TNMP

TXU Energy Retail Company, LLC

Reliant Energy Retail Services, LLC

Direct Energy Business, LLC

Reliant Energy Retail Services, LLC

Sharyland – McAllen

Just Energy Texas, LP

Hino Electric Power Company

Constellation New Energy, Inc.

Gexa Energy, LP

Sharyland Utilities

TXU Energy Retail Company, LLC

Reliant Energy Retail Services, LLC

Reliant Energy Retail Services, LLC

EDF Energy Services, LLC

<p><sup>*</sup> EFLs – Available soon</p>

The REP listed is the POLR responsible for providing the Electricity Facts Label. For a complete list of Designated Providers of Last Resort, view links below.

2017 -2018 POLR Term

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